Returns & Exchanges
At Ultimate Pool x Jam Up, we want you to be fully satisfied with your performance gear; if your equipment or apparel doesn't meet your standards, you can return it within 30 days of delivery. All items must be in original, unused condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging, ensuring all protective wraps and tags are intact to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the gear for quality assurance, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing